There are three ways to contact gomembers' Customer Support.
Call 571.262.5171 option 3 or
800.632.8634 option 3
Send a fax to 703.435.2306, Attention Support
Email support@gomembers.com
When
a call (phone, fax or email) is received by Customer Support, the
call is logged into our call tracking system. An acknowledgement/response
is sent to the person placing the call via email. This acknowledgement
includes the call tracking number along with a description of the
call. The acknowledgement should be reviewed to verify the issue
has been recorded correctly.
We
urge our customers to contact gomembers’ Customer Support,
rather than attempting to contact technical staff or Project Managers
directly (unless a Representative or Project Manager is working
on an existing call). This will ensure that you get the best possible
service.
When
placing a call please indicate the priority based upon the following:
Priority
1 |
System
down, fatal errors, database damage |
Priority
2 |
File
damage |
Priority
3 |
Time-sensitive
problem |
Priority
4 |
Non
time-sensitive problem |
Calls
are assigned to a Representative based on the nature of the call.
When reporting a support issue, please remember to include the following
information:
| • |
name of your organization
|
| • |
contact name, phone number or email address
of person requesting support
|
| • |
product and/or module
When using email, please include this in the Subject line.
|
|
