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is a leading provider of comprehensive software and technology solutions designed to meet the needs of member-based organizations    
advanced software solutions  
for member-based organizations  
  
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Customer Support Mission


gomembers’ business begins and ends with the needs of our customers. To best meet the needs of our customers, we have instituted a time-tested, comprehensive program to continue to provide maximum value and service to our customers through our product upgrades and Preferred Support Agreements (PSA). This approach has proven to be instrumental to our success and has allowed us to distinguish gomembers as the preeminent leader in the member-based and meetings and conventions markets.

gomembers’ staff maintains the highest level of integrity and professional standards when serving our customers. Our customer service professionals lead with an uncompromising customer focus and recognize that our future is greatly dependent on identifying the core needs of our customers and creating an overall customer-centric solution. Our customers tell us that they select our software over others because gomembers focuses its efforts on providing "good value." gomembers knows its customers are sophisticated and knowledgeable and provides software solutions based on the long-term return on investment that they provide.

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"Without the help desk, you would be spinning your wheels because you would have to work twice as hard to hopefully get the same result."

Linda O'Neil Milbourn at NECA, National Electrical Contractors Association

help desk friendly quick



"We found gomembers' customer service technicians to be responsive and eager to provide hands-on assistance whenever necessary.  Their response time to our calls for assistance is almost immediate.  Over the years, our staff has been very pleased with gomembers."

Carole Hansen, Director of Association Management Systems, Institute of Real Estate Management

excellent customer service, qualified, knowledgable

support

"gomembers technical support staff has been quick to respond to issues that we have had. They were instrumental in the recovery of our database after a hardware failure."

Mike Bowman, Computer Systems Manager, USA Gymnastics

instrument in recovering our database

support

"We have been pleased with the response time and knowledge exhibited by the customer service staff in addressing issues and making requested changes to our software."

Monica Shaner, Financial / IT Manager at The Joseph E. Shaner Company

fast response time










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